Performance Review:
SoniCare is well known for its range of rechargeable toothbrushes and the products have been tested by several common people. The reviews have been reported to be positive and the users recommend its use for the great brushing experience. Like the previous models, have been created with the thought that more users would have been using manual brushes previously. There is the option to control the brushing intensity. On the first usage the brush will move softly and give a rather ticking effect and within the two week threshold time defined the company, the user will get adjusted with the full power brushing. Even though the SoniCare FlexCare works gently on the teeth, it has been proven give clean and polished teeth.
The design is also acclaimed for its light weight. The control panel is metallic and is enclosed in the white molded plastic body. There are buttons for on, off, intensity control and mode change. The designers have taken special care to keep them as thin as possible so that people who shift from manual brush usage do not find it difficult. When compared on the seamless finish, other brushes stood above FlexCare Platinum. The control panel is long with buttons and this makes it difficult to clean the buttons even though they seemed to have crossed the others on the comfortability of the handles.
A comparative study between the models were conducted on the battery life of the brush and FlexCare Platinum was proven to have a life of about 21 days as in several Philips high end brushes. You do not have to charge the batteries from time to time and can leave the battery away in the cupboard till this 3 weeks time. You can also take it along in a small travel trip after a full charge without carrying the charger.
Accessories and Characteristics
There are three cleaning modes that can be used with the modes button in the FlexCare Platinum brush. They are namely Clean, White and Gum Care. The intensity can be changed within each mode.
The main accessory is the brush charger. It comes with two chargers. One is simple easy to store and place on the countertop as the base of the charger is only as wide as the toothbrush base. The other charger is a little bulkier and comes with a UV-Sanitizer functionality. It can sanitize two brush heads at a time. This proves useful in case the user is using more than one kind of head and even if the toothbrush is shared. One sanitization cycle is just 10 minutes and has been proven in lab experiments to remove all of the microorganisms from the brush.
There have been several cases of gum recession in people who move from normal brushes to automated brushes. This is dealt with wisely in the FlexiCare Platinum design. In case the automated toothbrush sensors the brush to be pressed hard against the gums or teeth, the brush slows down on its action. This works like a reminder for the user to release the force. Another technology is the automatic timer for two minutes with 30 second cut off intervals so that each portion of the mouth is brushed properly for 30 seconds each.
The brush pack comes with a travel case in oval shape. It has grooves to hold the brush and the two brush heads in place. This ensures that each element stays in its position without bumping against each other while put in a suitcase. The bag comes with small ventilation pores and a Flip-up tab. Some other Philips brush models come with a travel bag that even works like a charger. But this kind of heavy travel cases have the disadvantage that it has to be carried around even if you are on a small trip.
The brush heads that come with the Philips FlexiCare Platinum design are interchangeable with the other Sonic design toothbrushes. Two InterCare brush heads come with the brush and replacements can be easily found at store. There are some smaller companies that give about a year supply of brush heads, but major companies like SoniCare often send only one or two brush heads in the pack.
Even though testers have clarified the brush to be of superior working quality, There is no monitoring system like an app that can help the user check the progress. Some brushes even come with notification screens which will help you keep track and improve the brushing methods, yet it has been reported that very less people make use of the technology. There are no air jetted tools that come with the brush that helps in flossing the teeth. The company has made use if uneven brushes to ensure that the brush tips clean between the teeth, but this is not the same action as flossing.
Warranty Details
The company presents a two year warranty on Philips FlexCare Platinum. This will confirmed after having a talk with the customer care department who had explained that if there was any problem with the brush in the two years warranty time, the company will follow replacement procedures. There are certain conditions which can still exclude the chances of replacements like normal wear and tear or due to any damages caused by the user. All the other clauses of warranty can be found at the brand website. Philips also offers a 30-day money back guarantee.
Support Service
Philips customer service was easily reached and the customer care executive was rather enthusiastic to provide answers to all queries. We had raised questions about the brush heads, warranty time and on how to use the brush. The reach and availability of the Philips customer service is commendable as they were easy to reach even during the odd hours of the day. We even tried the chat option to get to a customer service agent and we were connected quickly. The executive even tried to make the customer happy by offering a coupon code which could be used in the next purchase. There is also a FAQ sheet that can be found along with the brochure and in case you have missed it, you can always read the copy online.
Summary
The features of the Philips SoniCare FlexCare Platinum makes it rather comfortable and easy to use. It has several features that stand as its plus point. The brush doesn't have a notification system, it is not connected to smartphone app and also has the disadvantage of not doubling up as a flossing system. But the pros like timer action and the travel case clears up the flaws. The toothbrush has a pressure monitor, it makes sure the brushing is done effectively and in a whole gives a wonderful performance making it stand a class apart from the rest of them in the market.
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